Fight the funk. Get back on the mats.

Nope, you’ll receive a full refund if our doctors can’t approve you for treatment over our platform.

If you have an adverse reaction to the medication then stop the medication immediately and contact your primary care physician. If you are experiencing worrisome symptoms then call 911, or go to the nearest emergency room.

If you were kicked out of the visit, then at some point during the medical questionnaire one or more of the answers you provided ruled you out as a candidate for prescription medication therapy through our platform. If you received an email after our provider reviewed your submission, then the provider judged that you aren’t an ideal candidate for tele-derm treatment and should be treated in person. If you received this notification then we recommend following up with a medical provider in person as soon as possible.

This means your provider thought that your treatment would be sufficiently treated with the medications they sent in and you may not require all of the treatments listed on the diagnosis and treatment page.

Medications are typically sent to your pharmacy within 24 business hours.

Send us a message through the Contact Us form to change your pharmacy – or you can call the pharmacy that you initially provided and ask for the prescription to be transferred (the latter is likely the quicker option).

Yes, your treatment email will outline exactly when you can return to the Mats and what precautions you should take.

You can show the coach at your gym the email as proof of treatment. Our guidelines are in line with NFHS guidelines.

Send our medical team an email at [email protected] and we’ll be sure to get your question to your doctor.